Privacy Policy
Last updated: 29 April 2026
Royal Elite Pest Control ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that data. By using our website at royalelitepest.com, you agree to the practices described here.
1. Information We Collect
We may collect the following personal information when you interact with our website or contact us:
- Contact details: Your name, phone number, and email address when you submit our booking or enquiry form.
- Service information: The type of pest control service requested, your location/area, and preferred appointment date.
- Usage data: Browser type, device type, pages visited, and time spent on the site — collected automatically via Google Analytics cookies.
- Communications: Messages you send us via WhatsApp, email, or our contact form.
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiry and schedule pest control services.
- To contact you by phone, WhatsApp, or email regarding your booking.
- To improve our website and services using aggregated analytics data.
- To send you relevant follow-up communications about your service (e.g. re-treatment reminders). You may opt out at any time.
- To comply with applicable UAE laws and regulations.
3. Cookies & Google Analytics
We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects anonymised data including pages visited, session duration, and general location (country/city level). This data is processed by Google in accordance with their Privacy Policy.
You can opt out of Google Analytics tracking by declining cookies when prompted, or by installing the Google Analytics Opt-out Browser Add-on.
We also use a cookie (re_cookie_consent) to remember your cookie preference.
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share information only in the following limited circumstances:
- With service providers who assist in delivering our services (e.g. WhatsApp for communications), subject to their own privacy policies.
- When required by UAE law, court order, or regulatory authority.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry and booking records are typically retained for up to 3 years. You may request deletion at any time by contacting us.
6. Your Rights
Under the UAE Personal Data Protection Law (PDPL) and applicable regulations, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, please contact us at info@royalelitepest.com.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. WhatsApp, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@royalelitepest.com
- Phone / WhatsApp: +971 56 623 1041
- Address: Office 103, As Rashideen Building, Naif, Dubai, UAE